AJ Madison Review: Is It A Legit Online Store or Scam?

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I love to shop online, but I always want to know what I’m getting into before I spend my damn money. You probably feel the same way which is probably why you're going through a couple of AJ Madison reviews to know whether it’s the real deal. Well we'll lay out the good, bad and ugly about AJMadison.com. Unfortunately it's not always pretty. So let's get into it shall we?

What is AJ Madison?

AJMadison.com is an online home appliances and electronics store based in Brooklyn, New York. AJ Madison is under the management of current president Isaac Gross and has been around since 1998. The company is currently headquartered in 3605 13th Avenue Brooklyn, NY 11218-3707.

AJ Madison Prices

The prices vary depending on available offers and time of the year, but let’s take a look at a few examples.

Cooking appliances and electronics including stoves, wall ovens, cooktops and microwave ovens go for anywhere between $100 and $5,000 while refrigerators start from $150 give or take. Dishwashers go for as little as $300 while dryers and washing machines sell for as little as $200 and as much as $3,000 give or take. Dishwashers start from $100 to upwards of $2,500 and vacuum cleaners go for $500 on average.

AJ Madison Refund & Return Policy

Before you even of shopping at AJ Madison.com you should probably be familiar with their store policies. If you receive a damaged item, don’t sign for it. They say you must contact customer service within 24 hours after receiving it and file a Returns Authorization (AR) specifying what’s wrong with it.

If the item was damaged during transit, you should take it up with the shipping company. They accept returns after 30 days of delivery.

You can’t return air conditioners, commercial laundry equipment and special orders though. If you want to return an item, make sure it’s in the same condition you received it, and according to their terms page, they reserve the right to refuse any return.

They accept refund requests as long as the item meets their returns conditions mentioned above, although shipping is on you. We didn’t find an exchanges policy, probably because they don’t do exchanges. But we can’t say that for sure. You can read more on that here.

What Types of Payments Does AJ Madison Accept?

You can pay at AJ Madison.com using their financing system or the following options:

  • Cash
  • Check
  • Wire Transfer
  • Money Order – Visa, Mastercard, American Express, Discover
  • PayPal (including PayPal Credit)
  • BrandSource financing

AJ Madison Shipping

AJ Madison ships to the 48 contiguous states in the US. You’ll have to use a freight forwarder if you’re ordering from the non-contiguous states. They deliver orders above $499 for free nationwide. Once you place your order, they will send you a tracking number a day or two after your order has shipped.

Smaller items like air cons and microwaves ship faster than larger ones. Here are the shipping options and delivery time.

  • UPS or FedEx Ground: Order delivers 1-7 business days after it leaves the warehouse
  • FedEx or UPS Next Day Air Saver: Order delivers by 3:00 p.m. the following business day after it ships
  • UPS or Next Day Air: Order delivers by 12:00 p.m. the following business day after it ships
  • FedEx or UPS 2nd Day Air: Order delivers two days after it ships

You must contact customer service to know whether you can use express shipping on an item. Larger items and delicate orders take up to two weeks, and they must be shipped by freight. Damn! Well, you can avoid all that and shop on Amazon.com and still get FREE guaranteed two-day Amazon Prime delivery.

How much you will pay for shipping depends on the shipping service you chose, the item itself and where it is going. You can read more on this here.

AJ Madison Customer Service

If you want to contact AJ Madison customer care, you reach out to them via the website by creating a ticket. Alternatively, you can contact them on LiveChat at any time or by phone on 800-570-3355 or 718-532-1800. You can also email them on sales@ajmadison.com.

AJ Madison Coupons or Promo Codes

AJ Madison coupons, promo codes and discounts are available on different sources around the web. But a better a way to get discounts is to use EBates.com which provides coupons or cash back on your shopping. You can also check out  Swagbucks.com which allows you to earn free cash or gift cards for things that you do online like watching videos, visiting websites and more.

You can use that cash or gift cards to shop at AJ Madison. Or you can shop on Amazon.com for similar appliances lower prices as well.

AJ Madison Complaints

You know us better than to dance around the fact that there are some pretty shady things going on at AJ Madison we should warn you about. So let's discuss the complaints against AJ Madison.com

Ridiculous Shipping Problems

It seems this company does a pathetic job at honoring delivery times. People order items, even get shipping confirmation emails only for their orders to arrive weeks later. The sales people are quick to come up with all sorts of reasons for delays but never will they ever tell you the truth about what’s going on. With their backs against the wall, they’ll offer you silly compensations like extended warranty or free delivery or a discount on your next order.

Awful Customer Service

The customer service unit is near defunct as we speak. They are quick to give you generic answers like “we’ll take it up with management” or “kindly give us a few days to look into the matter”. That’s actually if you’re lucky enough to get a hold of someone. By the time you’re done with them you’ll be at your wits end. People say your back and forth with the customer service reps usually starts if there’s a problem with your order, especially the fragile and expensive ones. They’ll also come up with reasons not to refund your money including blaming the freight company.

AJ Madison Alternatives

With not so much to write home about its only reasonable that you might want to look the other way. You can shop at Amazon.com for quality stuff at affordable prices and also get free guaranteed Amazon Prime delivery.

Is AJ Madison Safe?

AJ Madison is not a scam, but I would only shop there if I really have to. Judging on the complaints online, they may hang you to dry if something goes wrong. And it seems that the chances are high you’ll run into some sort of shipping problem according to some.  However there are shoppers that say their appliances are of good quality. Ultimately you have to read the complaints and decide if it's worth the risk or not. Like any company they have happy and angry customers.

That said there are other trusted and proven options like Amazon.com where you have free 1-2 day shipping. So you can avoid some of the long ass shipping complaints of AJ Madison. And if you really want to get a discount or get paid for shopping you may want to consider joining EBates.com or  Swagbucks.com.

So you have options either way. Well, that’s my two cents about AJ Madison.com. We would love to know of your experience with AJ Madison or any other online retail store in the comments section below.

Until next time,

Eddy “with a Y”

AJ Madison Review
  • Our Overall Rating
  • Support
  • Quality


AJMadison.com has been one of the go-to stores for electronics and home appliances. But the company has been receiving all sorts of complaints against them. So we scoured the web to know exactly what's going on and we have it all in this review.

User Rating 2 (1 vote)
Comments Rating 1 (6 reviews)


  1. Strahinja October 7, 2018
    • Eddy Salomon October 7, 2018
  2. Nancy October 7, 2018
  3. Genesis October 8, 2018
  4. Debbie October 8, 2018
    • Eddy Salomon October 8, 2018
  5. Curtis October 8, 2018
  6. Snoglydox December 28, 2019
  7. Kyrylo Pogrebenko June 17, 2020
  8. Dee August 27, 2020
  9. Richard Ballard September 23, 2020
  10. Richard Ballard October 3, 2020
  11. Kevin October 30, 2021
  12. Brita Nelson June 16, 2022
  13. Terry September 30, 2022

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