Mercari App Review: Is It Legit Shopping Site or Scam?

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There is nothing like getting a great deal on the Internet. More shopping is done online than ever before. Online marketplaces like eBay and Mercari have created places where people can buy and sell new and used items at discounted prices, making online shopping even more enjoyable. You may have already shopped around the Internet to read other Mercari reviews looking for more information on what this app is all about. But if you want the whole truth about the good and the bad, then I suggest you read on.

What is Mercari? is an online marketplace and an app where people can buy and sell a wide range of products. The platform was created by Shintaro Yamada in Japan in 2013 and launched in the United States in 2014. Its company headquarters is located in San Francisco, California. Did you know you can get paid to download this app at Now you do.

How Does Mercari Work?

Mercari is an online platform and app where people can buy and sell a wide variety of new, used, and handmade items such as electronics, household goods, clothing, and more. Sellers can take a picture and type a brief description and the price of the item they wish to sell. When an item is sold, the company will send a prepaid shipping label to the buyer so the item can be sent out. Once the buyer receives the item and gives a rating, the seller receives payment.

Buyers can search for items and make a purchase by clicking the Tap to Buy button to make a purchase. Once the item arrives, you check it to make sure it is as it was described and rate the buyer if it is right. This releases payment to the seller. If something is wrong, you do not give a rating and should contact the company's Help Center within 3 days to return the item or request a refund.

How Much Does Mercari Cost?

Mercair is completely free to download and use. However, sellers are charged a 10% fee for every transaction. Buyers can pay for items using PayPal, credit cards, Apple Pay, Android Pay, or Mercari credits. Sellers can either choose to include shipping charges in the price of the item or charge the buyer separately. Any shipping charges will be clearly listed in the product's description.

How Do I Start With Mercari?

You can get started at no cost by downloading the app on your smartphone from either iTunes or the Google Play Store. You can create a new account by using either your Facebook or email information. Once you are logged in, you can start shopping by browsing the numerous categories or start selling by taking a picture and entering a few details.

Mercari Features

Free To Use: There is no charge to download or use the app.

Numerous Product Categories: Buyers can shop a number of different categories such as beauty, electronics, vintage and collectibles, handmade, and more. Users can also narrow down their search by specific brands as well.

Help Center: The company provides a Help Center on its website where customers can get their questions answered on how the app works, payment procedures, refund policy, and more.

What We Like About Mercari

Buyer Protection Guarantee: Buyers are protected with a guarantee from receiving damaged goods provided by the company. Payments are only released once a buyer rates a seller. If the item does not meet the description, then the buyer can choose not to rate the seller and receive a refund.

No Smartphone Required: You can buy and sell through Mercari even if you don't have a smartphone to be able to download apps. You can create an account directly on the company's website and buy and sell from your desktop computer or laptop.

Mercari Complaints

Not Getting Paid: According to the Better Business Bureau, there were several complaints about sellers not getting paid for items. The company does not track items being shipped and refunds customers, whether items were actually shipped or not.

Sales Scams: Some buyers say that many of the items listed on the site are not what they are listed to be. Some sellers say that the buyers will say they did not receive an item when they actually did just so they don't have to pay for the item.

Feedback Retaliation: Some users say the rating system hurts their ability to buy and sell on the app. If you rate a seller poorly, they can retaliate and give you a bad rating as a buyer. There is nothing you can do to get these bad ratings removed even if they are false.

Complicated Return Policy: There is a whole lot of red tape involved trying to get a refund. According to the company's Return Policy, you have 3 days to request a refund or return once you receive an item. To be eligible, the item must either not match the description or be damaged. Also, you must not rate the seller or your return will be denied. Returning the item depends on its price tag and you may end up receiving credits rather than your money back.

Mercari Alternatives

Because of all the complaints, it is completely understandable to look for an alternative app where you can buy new and used items online. One app you might consider is Decluttr. You can buy and sell items such as electronics, books, CDs, games, and more. You may also want to look into which provides you with cashback when you shop and $10 for signing up! Did you know you can get paid simply for downloading the app on Well, now you do.

Is the Mercari App a Scam?

Technically the Mercari App does provide an online marketplace where people can buy and sell various items. The company offers a Buyer Protection Guarantee on purchases and there is no cost to download and use the app. However, there are so many customer complaints of being scammed on the site by both buyers and sellers. I don't know if I'd personally buy or sell anything on this platform.

Well, now that you have read all the Mercari reviews, plus mine, you should now be well aware of all it has to offer. Should you decide it's right for you, don't forget that you can get paid to download this app at If you have any experience with this app, I would love to hear from you! Let me know your thoughts and experiences in the comment section down below.

Until next time,

Eddy with a y


Mercari App Review
  • Our Overall Rating
  • Support
  • Quality


Mercari is a website and an app that allows users to buy and sell products. However, there seems to be a problem with folks being scammed by sellers and buyers. Read more to discover all the details.

User Rating 2.97 (33 votes)


  1. Dave January 30, 2018
    • Eddy Salomon January 30, 2018
  2. Sunny February 1, 2018
    • Eddy Salomon February 1, 2018
  3. Marios Tofarides February 2, 2018
    • Eddy Salomon February 2, 2018
  4. marco February 6, 2018
    • Eddy Salomon February 6, 2018
  5. Cinderella February 6, 2018
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  6. Steve February 7, 2018
    • Eddy Salomon February 7, 2018
  7. Jamie B November 5, 2018
    • Eddy Salomon November 5, 2018
  8. Tricia December 7, 2018
    • Eddy Salomon December 7, 2018
  9. James Angleton December 13, 2018
  10. K.christ December 18, 2018
  11. Sarah January 25, 2019
    • Eddy Salomon January 25, 2019
  12. Leith January 27, 2019
    • Eddy Salomon January 28, 2019
  13. Benjamin Yurek March 26, 2019
    • Eddy Salomon March 26, 2019
  14. Michael March 28, 2019
  15. Joyce J Coleman May 5, 2019
  16. Danielle Tuck May 8, 2019
  17. Nancy Alvarez November 6, 2019
  18. pappilowis November 21, 2019
  19. lisa December 10, 2019
    • Eddy Salomon December 10, 2019
  20. Mercari FAKE Sales! January 24, 2020
  21. TMB February 17, 2020
  22. Beth April 18, 2020
  23. Sue May 27, 2020
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  25. pst Jodarski June 22, 2020
  26. Christine July 6, 2020
  27. Joy August 4, 2020
  28. Diana September 28, 2020

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