Online shopping is fun and convenient. But the thought of being taken for a ride scares the bejesus out of me. You probably feel the same, that's why you're going through some CNDirect reviews to know whether its safe to shop at the online store.
Well, look no further because we have everything you need to know, including the good, the bad and the ugly. So, without further ado, let's get cracking, shall we?
What is CNDirect?
CNDirect found at www.cndirect.com is an online store that sells all sorts of commercial products including men’s, women’s and kids’ wear, car accessories, electronics and household items. According to the website, CNDirect is registered in Hong Kong, China. The company has been around since 2008, although we don't know who owns the website at this time.
The self-proclaimed ‘’best online store for cheap clothing and electronics’’ seems to be the go-to store for anything cheap. But are they? Let’s take a look at a few examples.
Women’s clothing including dresses, tops, sportswear and coats go for anywhere between $10 and $50, but there’s definitely some selling for as much as $100. Women’s accessories including hair, hats, belts, gloves and the like are priced at $30 on average. Men’s clothing average $30, with most items ranging from $15 to $100.
Women’s shoes both formal and casual are priced at anywhere between $10 and $100 range. Men’s shoes also fall within the same range, give or take. Women’s jewelry are cheaper than men’s jewelry with the former averaging $30 and the latter especially watches and rings averaging $50 a piece.
Kids' clothing average $30 with the most popular items going for anything under $20. Household items including cutlery, décor, lighting accessories and electronics rarely surpass the $10 mark. Most car and motorcycle accessories including lights, infotainment systems and GPS gadgets go for anywhere between $5 and $30 but the price can be higher depending on what you’re looking for.
You can pay using Western Union, any major credit or debit card and PayPal.
CNDirect Refund & Return Policy
You are probably wondering what would happen if there are issues with your order. If you are not happy with what they sent, you can contact customer service via email@example.com
You’ll have to take photos of the item explaining what’s wrong with it. As long as the labels and tags are intact, you never washed or wore the item, you can return for exchange or refund. You’ll however have to pay for shipping both ways.
You can’t return underwear, swimwear, earrings, items under the specials category and intimates. But more on their returns and exchanges policy here.
CNDirect ships globally. Standard shipping is free on orders above $50. Standard shipping takes 19-35 business days, expedited shipping 8-12 business days while express shipping takes 3-7 business days in addition to the 2-4 days processing time.
CNDirect Customer Service
If you have a problem with your order, or you just want to make an inquiry, you can contact them on via LiveChat on their website or via email through orders@CNDirect.com. Alternatively you can call them on 86-755-89619648 9am to 6pm UTC+8 , Monday through Saturday.
CNDirect Coupons or Promo Codes
At the time of this review you’ll can get $4 off and a coupon code when you sign up. If you are all about saving money while shopping online, check out Amazon.com which has some of the best deals online. You can also visit Swagbucks.com which allows you to earn money and free gift cards that you can use to shop at CNDirect or any other web store you prefer.
As we mentioned from the beginning, shopping online can go left pretty quickly. It’s like everywhere you turn there’s someone out to rip you off. Well, good thing is you'll now know better. Here’s what bad and ugly about CNDirect.
You get what you pay for
It appears what you see on the website is nothing close to what you’ll get. Customers have complained of getting half-baked orders and cheap knock-offs especially clothing and fashion accessories. The drop in quality is just too much to ignore. The photos on the website are not the real thing according to some disgruntled customers.
Awful customer service
You might lose your shit waiting for these guys to help you out. There are quite a number of complaints that show how frustrating it is to deal with CNDirect’s customer service. Perhaps that’s because of the mad volume they move daily, that’s why they can’t keep up with customer complaints.
Shopping on the website is super easy; but it’s the waiting that will get to you. Apparently some orders can take months to arrive, according to some shopper's complaints we came by. To make matters worse, there’s no guarantee when you’ll get your items. As mentioned earlier their customer service is slippery so forget about them helping you out.
But there’s always Amazon.com if you prefer fast shipments. You can use the FREE Guaranteed Amazon Prime Delivery and get your order in 1-2 days.
No BBB Profile
If you are besties with the Better Business Bureau, CNDirect is not. They don’t have a profile with the bureau, despite being around for more than a decade. That may be a red flag for some of you.
I wouldn’t blame you if you decided against CNDirect. If you just hate slow shipping you can always use Amazon’s FREE Guaranteed 1-2 Day Amazon Prime Delivery. You can also shop online using Swagbucks.com where you earn money and gift cards that you can use to shop anywhere you like, online or offline.
Is CNDirect Safe?
CNDirect appears to be safe but there are a few red flags you have to get over if you decide to shop there. Your order will take ages to reach you. Customers also complain of getting crappy stuff, especially clothes and electronics. Again, their customer service is near non-existent, so chances are you’ll just have to sit and watch your money disappear into thin air.
In a nutshell, let me save you some time. While shopping online it’s always good to shop where you know you’ll get quality stuff on the cheap. I would recommend Amazon.com which is actually faster with the FREE Guaranteed 1-2 Day Amazon Prime Delivery and their customer service doesn’t suck. Again, if you like gift cards and coupons, you’ll love what they have going on at Swagbucks.com. You can even earn real money while shopping, or basically doing the things you normally do online, like watching videos, web search or listening to music. Worth a try right?
Anyway, that’s my two cents about CNDirect. Feel free to chime in your thoughts on the comments section below. If you have any questions, you can visit their FAQs page here.
Until next time
Eddy ‘’with a Y’’
CNDirect has for a long time been one of the go-to online stores for cheap clothing and electronics from China. If you thought shopping on CNDirect.com is seamless and safe, you might want to check out this review and read the shocking complaints first.