Shopping for the little ones can be one lousy experience, that's why we prefer leaving them home while going to the mall. But with the good old internet, you can shop at home conveniently on sites like FabKids. The problem is you can pay a heavy price for that convenience if you don't know the scams to avoid. You're probably wondering whether whether it's safe to shop on FabKids, probably why you're going through a couple of FabKids reviews.
Well, we have all you need to know , including the good, the bad and the ugly.
What is FabKids?
FabKids.com is an online subscription-based fashion retailer that primarily sells kids’ clothing and accessories. FabKids was founded by tech businessmen Adam Goldenberg and Don Ressler, founders of the FabKids’ parent company TechStyle Fashion Group. TechStyle is also parent to four more online fashion retailers including JustFab and Fabletics. FabKids has been around since March 2010, and is currently headquartered on 609 Mission Street, San Francisco, CA 94105-3506.
How FabKids Membership Works
Just like Fabletics, you can either shop and check out as a regular customer, or subscribe for VIP (apparently to them that stands for Very Impressive Parent) membership that will cost you $29.95 every month.
You can also opt out and “skip a month”. They won’t charge you for that month, but you have to opt out between the 1st and the 5th.
You can use the $29.95 as store credit to spend or save at any time. Being VIP gets you a 50% discount on items, in addition to discounts and special offers.
Before shopping around, you’ll have to create an account or login if you’re a returning customer. During sign up, they’ll ask you a couple of questions regarding your child’s gender, name, interests, style and so on.
FabKids banks on returning customers, hence the subscription business model. But let’s look at a few price examples.
Girls’ clothing including tops, leggings and bottoms average $35 each, but you can get two for the price of one as a VIP member. Boys’ clothing including shirts, shorts and pants average $30 a piece for regular shoppers, but VIPs also get the “buy one get one free’’ offer.
FabKids Refund & Return Policy
FabKids provides a 30-day window for returns, as long as the items remains unwashed, unworn, and original tags are intact.
FabKids says if you’re ordering from the US and Canada, you can either return the item store credit, ask for a refund or exchange for another item.
However if you ordered from non-contiguous states including Alaska, Puerto Rico, Hawaii and APO/FPO boxes, you’ll pay $9 for return shipping.
To return an item, simply log in to your account and request for a return label via email. You’ll then stick the return label to the package and send it back to them at 8161 National Turnpike, Louisville, KY 40214.
They claim refunds take an average 5-7 days to credit, depending on the payment option you used, and the financial institution itself. But you won’t get a refund if you either shopped with the $29.95 membership or you used store credit.
What Types of Payments Does FabKids Accept?
It appears FabKids only accepts credit card payments.
Well FabKids ships to the US and Canada only. That said, the company ships orders above $49 to the 48 contiguous states for free.
Otherwise it costs a flat rate of $4.95 for standard shipping that takes 4-10 business days including processing time.
It takes longer during end-month and the holidays when there’s high traffic. Sounds too long? Well, you can avoid all that and shop on Amazon.com and still get FREE guaranteed two-day Amazon Prime delivery.
Rush shipping to the 48 contiguous states costs $14.95, and it takes 2-3 days. You can't use rush shipping in Canada and the non-contiguous states. You can view their international shipping rates on their full shipping chart here.
Once you place your order, they will send you a tracking number a day or two after they ship your order.
You can then follow up on it through your account on the website. FabKids says local orders take up to 10 days to arrive. Shipments to non-contiguous states and Canada may take up to a month. I'll be damned!
FabKids Customer Service
If you need to contact FabKids customer service, you have three options. You can either contact them on 1-855-FAB-KIDS, or via their Facebook page or Live Chat 9am-9pm EST.
FabKids Gift Cards, Coupons or Promo Codes
FabKids coupons, promo codes and discounts are available on different sources around the web such as sites like Ebates.com. Did you know you can earn cash and free gift cards on Swagbucks.com just by doing what you already do online like watching videos and much more? You can then use that cash or gift cards to shop on FabKids or anywhere else. Another option is you can shop on Amazon.com for similar clothing and pricing as FabKids.
Ok so this is the part of the review you've been waiting for, especially if you are considering paying that $29.95 per month for VIP membership. Well, you know us to keep it straight, so here’s the one thing that might stir you up about FabKids.
Awful Customer Service
I’m sure there are two sides to this story, but customers are complaining about FabKids’ customer service. Apparently you'll have to be super patient with them. Some say they take forever to answer calls, while others claim the reps they talked to were rude and insensitive.
If you're like me, you probably want to have a lot of options to consider. Fortunately there are other stores.
Is FabKids Safe?
FabKids is safe. There are no red flags that suggest anything shady going on. Most of the complaints we came across suggest people don’t fully understand how membership works. But all in all they seem legit. Their rating with the Better Business Bureau is A+ for those of you who need that stamp of approval.
That said, there are other trusted and proven options like Ebates.com or Amazon.com where you have free 1-2 day shipping. So you always have the option of shopping however and whenever you want there. Remember, you can earn free cash doing what you already do online like watching videos and visiting websites at Swagbucks.com. You can use that cash to shop at FabKids or anywhere else.
Well, that’s my two cents about FabKids.com. If you have any question about the company, you can visit their FAQ section here. But hey, we would love to know of your experience with this or any other online retail store in the comments section below!
By the way we've written other reviews about online stores here that you may want to check out if you enjoyed this one.
Until next time
Eddy “with a Y”
FabKids is one of the favorites when it comes to kids fashion. But the subscription-based fashion store has been getting negative buzz, and we sought to find out why. If you want to know whether Fabkids is safe, we have it all in this FabKids review.