If you're reading this page you've probably seen all the hype about Fashion Nova on instagram and other social media platforms. But can you really believe the Fashion Nova reviews from paid instagram models? Well if you want some real and honest reviews about fashion nova, then you're in the right place. But I'm warning you, you may not like to know the truth buying from Fashion Nova.
What is Fashion Nova?
Fashion Nova is a new online women’s wear fashion house specializing in clothing for curvy women. It considers itself as a ‘’body-positive brand’’. Their main point of sale is online via FashionNova.com, although they do have retail stores in Los Angeles South California. Fashion Nova was founded in 2014 by Richard Saghian, and became popular with a lot of help from Instagram celebrities and social media “it” girls.
What Are The Fashion Nova Products?
The online start-up fashion company rose to the limelight with their ‘’body-conscious’’ line of clothing. Fashion Nova has an elaborate catalog of women’s clothing, including jeans, dresses, tops, sweaters, jackets, jumpsuits, leggings, Jeggings and pants. They also have loungewear, swimwear, lingerie, shorts, pants, footwear and bodysuits. Accessories include everything make-up, sunglasses, bags, bras and jewelry. On their website, you will find Kylie Jenner’s exclusive page, a bestsellers section, coming soon, spring break wear, an under $15 segment and blowout sale section.
Where Do Fashion Nova Get Their Clothes From?
You probably think that fashion nova is getting their clothing from a supplier, vendor or wholesale warehouse in China and reselling it. But according to the company, they actually work locally with about 500 sewing factories across Los Angeles, California. At the time of this review they claim that 80% of the fashion nova products are made in LA. But if you want to know how to get clothing for wholesale pricing, you might want to check out the following resources.
How Expensive is it?
Galoremag.com calls Fashion Nova as the ‘’most affordable celebrity-inspired fashion store on the Internet’’. Be that as it may, let’s break down their price range. Fashion Nova’s dresses, tops, jackets and sweaters price range is between $16 and $80. Pants, shorts, bodysuits and loungewear are priced from $18 to $98, while accessories are generally below $100. You can also accessories, pants, tops, leggings and bras, at the under $15 section. But you can find similar fashion nova clothing for even better prices on Amazon.com.
They also sell products on wholesale; all you have to do is head over to the wholesale section through their website and fill out the form. Buying wholesale sets you back a minimum $1000, and they ship globally.
What Is Fashion Nova's Refund Policy?
Fashion Nova is a ‘’no refunds, maybe store credit’’ company. Once you place an order and you need to cancel, prepare to have moist eyes. They will only offer you store credit under certain conditions. If what they sent was not what you asked for, you will have to inform them within 24 hours after receiving, and shipped back to the address 28016 46th Street St. Vernon CA within 30 days after receiving the order. If you think that policy sucks you may want to check out similar brands with better policies here on Amazon.com
What Do We Like?
Coupons Galore!
All you have to do is just try to leave the website and you'll get coupon offers that will save you money. Furthermore there are a lot of promo codes offered online via social media and social media stars.
Curvy Friendly
It’s usually very hard to find clothing designed for women with various body shapes, especially if you're curvy. Fashion Nova’s website is like a haven for women shoppers since it appeals to so many body types.
Affordable For Any Budget
In addition to providing clothing for all types of women, Fashion Nova makes them extremely affordable for any budget.
Positive BBB
At the time of this review Fashion Nova has a Better Business Bureau rating of B which is pretty good for any store.
Fashion Nova Complaints
No refund
Once you place an order and change your mind after checking out, the closest you will come to a refund is store credit.
Poor Customer Service
A good number of customers have complained of horrible customer service, especially if you are not calling to compliment them for their awesome products. If you have an issue with your delivery, it will take some luck to get your issue handled. ‘’if you are not going to give me my money back, at least give me reason to believe I am not in the hands of scammers’’ a customer wrote.
Fashion Nova Slow & Delayed Delivery
If you are planning on ordering clothes for an upcoming event or vacation, don’t make a last minute purchase on Fashion Nova, chances are they will not arrive when you need them. Customers have also complained of incorrect deliveries, damaged products and lost goods. It can take weeks for Fashion Nova to deliver your clothing. They seem to have grown faster than they can manage.
Hidden charges
A good number of customers have complained of charges they did not sign up for. Apart from the non-refundable shipping charges, there is a whole forest of fees you will find on your receipt that you had no idea would accrue.
Are there any other stores like Fashion Nova?
If any of the complaints listed above make you uncomfortable, I totally understand. Fortunately you can find a lot of the same type of women's clothing for less at Amazon.com. No matter where you decide to shop you should definitely use the free Honey Browser App to help you save money by finding you the coupons and promo codes that actually work.
So is Fashion Nova Scamming Customers?
Based on what customers have to say about Fashion Nova, it is a one-stop shop for affordable and trendy clothes for any body size. You will stay up-to-date with the current fashion trends, at a budget. However, you need to be sure of what you are buying since it’s impossible to get your Benjamin back if you are dissatisfied. With a no-refund policy, you're pretty much stuck with store credit. And you better order weeks in advance since fashion nova seems to have very delayed shipping which is frustrating. That all said, it still seems to come highly recommended by women online and social media. But you'll need to take their opinion with a grain of salt since they're getting paid for promoting fashion nova. So that's our opinion about Fashion Nova.
We would love to know what you think about Fashion Nova, drop us a comment or suggestion in the comments section below.
Fashion Nova Review
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Our Overall Rating
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Support
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Quality
Summary
Fashion Nova seems to be the place online to get trendy and sexy clothing for women of all shapes and sizes. However their refund policy and delayed shipping is probably going to turn you off. Don't believe the hype on instagram. Read a real honest review about this company.
Nice Eddy, what a thorough review! I had never heard of Fashion Nova before I read your post, but because I work in the fashion industry, the title immediately caught my attention! I wonder how long they’ve been in business…? because nowadays customer service is crucial and if they don’t allow easy returns I doubt their customers would come back.
Anyways, love reading your reviews, you should do more fashion-related ones 🙂
Best,
Elva
Hey Elva, thanks for the kind words. I actually have another fashion related article coming soon.
Thanks for writing this review. I find it interesting that they could be so popular when they have terrible customer service. That alone would be a turn-off to many potential customers. I don’t like the no refund policy. Reading your reviews on them I certainly wouldn’t buy anything from that company
You’re welcome. I think they fit a need for clothing designed for all body types. But they probably have grown too fast. So they just need to fix their customer service.
I’ve never heard of Fashion Nova, but it sounds like Zulilly which I have ordered from quite a bit. Zulilly is not for curvy bodies so much, but they do have the same return policy, or should I say NO return policy. I’ve been burned more than once, so I actually quit purchasing from them. I really appreciate an honest review! Thank you for laying it out.
You’re welcome. I’ll have to look into Zulily.
Hi Eddy and thank you for this review.
I love to purchase trendy clothes online, but before doing so I always read the return policy of the store. It’s the number one factor that determines whether I will purchase from that store or not. Purchasing clothing online can be a hassle sometimes: the seller might ship the wrong item or the dress might not fit (some stores do not use standard sizes, I found out). Every store should allow returns. After everything, customers do not get the luxury of trying out items before purchasing them.
I wonder how long Fashion Nova has been operating and whether they accept suggestions to improve their services given that their customer service is so poor. I seriously think they should consider reviewing their return policy. Some customers like me would never purchase from an online store that doesn’t accept returns.
Thanks again.
As mentioned above it was started in 2014. I agree return shipping is a must for any clothing company. Hopefully they will improve this because it’s a big no no right now.
Hi Eddy, It sounds like the perfect place to shop seeing it’s for any body type.
The only problem is of course the customer service which should be number one after all. Management should really do something about it right way. I don’t understand why they don’t.
Myself I make sure the website is legit before I buy, but this one I wouldn’t take the chance Which is too bad, they must be losing a lot of customers.
Great review showing the bad side of customer service.
They don’t seem to have any problems gaining customers. I don’t know if they’re keeping them though. Hopefully in time they address some of these concerns.
Hi Eddy,
Thanks for giving us some honest comment about Fashion Nova. I think I’ve heard about Fashion Nova before.
I think that’s pretty common that online stores doesn’t give you a good delivery method or proper refund policy. I think it is because many businesses are doing drop-shipping from other companies.
Maybe that is the reason. Either way, it’s very annoying.
I’ve purchased from Fashion Nova and never had a problem with shipping. I’ve lived in both Michigan and North Carolina and shipping was always on time for me
Thanks for sharing your experience!
I’ve ordered from FN several times and I only had delayed shipping twice and that was during the holiday. There clothes do look like the clothing on the models. Plus, they have sizes up to 3X for most items. Many plus size women shop on FN for they are able to find trendy clothes. The original poster on this site kept comparing Amazon to Fashion Nova and I admit that shipping and customer service is way better on Amazon. But I find that I actually like the clothes that I receive from Fashion Nova versus Amazon. I feel that the quality is way better and I am able to get trendy clothes that fit great.
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Hey Nicole,
Thanks for sharing your experience and feedback. I think you may some great points. Fashion Nova definitely has some great styles for all body shapes. It sounds like they’re getting better with their shipping.
Stolen products
This review is spot on, but customer service is worse than just bad….. they will steal from you so heads up on that. Not only will they “not refund” but they will say “your product is lost or we seem to not have this return” even with tracking numbers and everything on your end. You’re simply out of luck when dealing with this terrible company!
2 of my returnes actually had the labels switch at delivery so fashionova got over $150 worth of clothing that wasn’t their products. Instead of contacting me “they disputed” the clothes, even with all of my information on the package and emails connected to it. Plus the return of the actual real return to them “they did not get” was sent to them from the other business. This website gets way too much hype for being an absolutely terrible business!!
Thanks for sharing your experience Blair. That doesn’t sound good at all.
THIEVES
DO NOT BOTHER ORDERING FROM THIS COMPANY!!! I PLACED AN ORDER IN THE BEGINNING OF SEPTEMBER STILL DID NOT RECEIVE MY ORDER. I EMAILED, SENT MESSAGES ON FACEBOOK AND CALLED, BUT THEY DO NOT ANSWER. NOW I AM OUT OF $200 AND THEY DO NOT SEAM TO CARE BECAUSE THEY GOT PAID. VERY DISAPPOINTED!!!!
Hey,
Thanks for sharing your experience with this company. Maybe you should try contacting your credit card company to reverse the charges if Fashion Nova is being unresponsive.
Fashion nova is a scam
I placed an order on the 19th Oct got charged and everything and after a week i got an email that i got a refund no explanations but did i actually receive an refund? NOOO!!! like an idiot that i’m i placed yet another order got charged but this time they kept quiet the status is unfulfilled, i send several emails no response. mind you coming up with this money was not easy for me i am from east Africa i just followed the social media hype and got on the FN wagon and now i’m scammed by this company. i made a point by living a negative review on one of the product guess what they deleted it.
Damn that’s shady. Thanks for sharing your unfortunate experience.
SCAM - THEY DO NOT REFUND ON THE METHOD OF PAYMENT
SCAM – THEY DO NOT REFUND ON THE METHOD OF PAYMENT but give you an e-card gift discount on your next purchase.
Miserable customer service, size way too small
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Thanks for sharing your experience.
Never received my order
I ordered a package on 12/2/18. They GUARANTEE 2 day shipping (I paid for) now comes 12/11/18.. still no package. I’ve called, bogus number you cant get a rep just a voicemail.. Sent emails no responses, they however did send a “please be patient” (even though we KNOW you are pissed by now cause we are TERRIBLE COMPANY) then they give the “cancel” option. Which is bullshit due to the fact you can’t cancel anything. I’ve sent multiple emails, tried cancelling multiple times. PLEASE. PLEASE. PLEASE. DO NOT WASTE YOUR TIME OR MONEY! (REMOVED) I called my bank, explained to craziness and they dispute it. I advice everyone that made an order do the same cause you ARE not getting your items you’ve purchased and you damn sure are not getting that cash back… Hope this helps!
Scammers
Thieves!
I placed 2 orders. One on January 31st, the other on February 6th.
My first order has never been shipped. The last update was February 4th – RANCHO DOMINGUEZ. Nothing since. I have emailed many times and all they respond with is with a generic pasted message that they are not responsible for the shipping and customs. IT NEVER HIT CUSTOMS. It went missing from Ranch Dominguez. My second order has already been delivered.
They have basically stolen my money from me and will not refund or even tell me where my order is.
There has got to be something done, this is basic theft. They cannot just get away with stealing your money.
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Customer service seriously sucks
I am seriously floored right now. I got an order from fashion nova and their clothes are as advertised. Pretty cheap, but gets the job done and its worth it for their prices. Anyway, one of the dresses I got had a hole in it. No problem though since their return policy says contact them at info@fashionnova.com within two days. I immediately emailed them and heard nothing, followed up — still nothing.
Then I contacted them through their online contact form, which is not linked on the return policy page so I had to dig around and find it myself. After that I finally I get a response. The representative who contacted me told me return policy, which I was already aware of and that I didn’t contact within the 2 day period, which I did. I was getting pretty annoyed at this point, but I felt the customer rep may have not had all the information and wanted to stay patient. I tried to explain the situation to the customer service rep. I have proof that I had sent the email and I even have read receipts on all emails (which said fashion nova read my email).
I then received this exact email:
Thank you for reaching out. I’m happy to help!
Unfortunately, there is no records of your report being done. In this case we are unable to validate your claim.
Thank you for choosing Fashion Nova!
I was like WTF. First of all I took all this time to try and get this return and now this BS. I really am not the one to complain or even write reviews, but I just need to let off this frustration and hope no one has to go through this.
Anyway, luckily I have read receipts the two emails I sent — which I sent to them and hopefully this gets resolved. Their clothes just aren’t worth the hassle. If your going to be an online business now a days, you should not be conducting your business like this.
Wow that’s crazy. Thanks for sharing your experience. Clearly it wasn’t a good one.
Fashion nova
I order February 28th a dress from fashion nova. I never received my item at all. They have no phone number for customer to call just email. You email them no response at all. So I lost $45.00 don’t order from fashion nova. Scam Scam Scam
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Sorry to hear about this experience. I don’t understand how companies this big don’t invest in a dedicated customer service team that you can reach multiple ways.
FASHION NOVA is trash
Fashion nova is probably the worst place to order things online. THEY MAKE IS SO DIFFICULT TO RETURN THINGS I feel as if It should be the other way around because ordering things from online is always hard since the sizes could be different like run big or small. I am trying to return some dresses and found out that they just make it so difficult, read the return policy before ordering it’s the dumbest return policy I have EVER seen. I’m going to copy and paste a part of their return policy on the bottom. The only reason I put one star was because I had to choice.
NOTE: All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card. All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.
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I’ve watched this company blow up. And it amazes me they’re still as popular as they are with return policies like this and the limited customer service. Thanks for sharing the specifics on their return policy here.
First time ordering from Fashion Nova- will never do it again! Shipment was over 2 weeks late and arrived with missing multiple items. Sizes were off..jeans were extremely difficult to get on. Other items were extremely cheaply made, see-through (when they should not have been), and awkwardly fit.
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Thanks for sharing your experience Maria. Unfortunately I’ve heard too many of these type of complaints from other people.
Unhappy Camper
I’m a faithful customer to Fashion Nova.My address changed last year;therefore I started ordering items to my new address.The company shipped my orders to the old address and there is no one I can talk to to rectify the situation.Im trying to see if this shipping company can help.I think they just lost a valued customer.
Sorry to hear that Monica. Lately, I keep hearing complaints about this company.
Don’t waste your time
Never trust a company that does not offer you your money back. I ordered some items after an ad on Instagram came up. The Clothes seemed cute so I ordered them. I did not read the return policy. Some of my items were missing and so rather than even offering my money back they gave me store credit. The other clothes seem cheap so I return the items the next day. It’s been over three weeks and I have not seen a refund in store credit. Customer service ignores my emails I took the Issue up at my bank maybe they’ll get it resolved.
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Thanks for sharing your experience. Customer service and quality seem like an ongoing issue for this company.
Fraud by Design
DO NOT. I REPEAT. DO NOT DO BUSINESS WITH FASHION NOVA. THEY ARE A FRAUDULENT COMPANY THAT DOES NOT HONOR THEIR COUPONS. They make it hard for you to reach them so you’ll not be able to complain.
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Thanks for sharing your thoughts and experience.
Total Scam!!
I ordered like a fool without looking for reviews first. Their customer service is horrible! First, they told me they’ve been in business for 8 years but according to you, this isn’t true. Second, they said they weren’t located in the US but refused to tell me where they were located. Third, they are cold and rude and couldn’t care less what they have done to you. This place needs to be shut down because they’re frauds! They’re also scammers and thieves. Please try to do something so more innocent people don’t fall victim to this horrific company.
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Thanks for sharing your thoughts. But the only people that can do something are folks like you that leave reviews on my blog which I created to help folks like you have a voice.
Then it’s up the government to punish this company if they do engage in some widespread shade.
unethical and shady company
DO NOT ORDER FROM THIS COMPANY. THEY SEND INCORRECT ITEMS THAT THEY HAVE IN THEIR SALE SECTION (THE ONES THAT THEY CANT GET RID OF ONLINE), THEY WILL SEND TO YOU BY “ACCIDENT” AND IF YOU DONT REPORT THE ITEMS WITHIN 48 HOURS (for ex: if you are out of town and can’t check the mail in time) THEY WILL KEEP YOUR MONEY AND APOLOGIZE FOR THE INCONVENIENCE ( even though it’s their fault for packing the wrong items) THEY WONT EVEN CREDIT YOU IN A GIFT CARD FORM OR SEND YOU THE ORIGINAL ITEMS YOU ORDERED. Report them to “Better business bureau”. Fashion Nova is a shady company full of tricks to take your money ! I am writing this to warn others.
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FASHION NOVA DIRTY THIEF
I placed an order for my daughters graduation. She wanted to wear a suite with a mini skirt. It looked cute and all so with two month ahead of time i placed the order. It took one month for them to let me know that my package hasnt arrived and they gave me an E-Gift store credit for the same amount i paid. Then, i decide to place another order on a different suite with a miniskirt and guess what. The package arrived in 5 days, but came in incomplete. The Suite only came with the cape but not the miniskirt. And not only that, the cape has a yellow tiny stain and it seems as if it was used alot of times becuase of the small dark spots around the corner lines of the cape. I am still disappointed with how badly their service is and how i will never see my money in return and definetly my daughter will not wear a dirty used and incomplete suite for her gradaution day. Im Very unsatisfied with Fashion Nova. Never again will i trust them.
Thanks for sharing your experience. I wish I could say this was a one off. But based on the recent reviews left here, this seems to be the norm. It’s a shame.
Thanks for your review! I hadn’t read your review before ordering, so I went to their site, because I had a $15 credit from a previous order,Of course I went straight to the “sale” section. I bought 3 pairs of jeans and 4 sweaters and 1 short sleeve shirt, I ended up paying $105 bucks, and I am SUPER satisfied with my purchase! I am a curvy woman and EVERYTHING has mostly spandex in it so they were super stretchy. I was smart enough to order a size up in case I needed to wash and dry to get the correct size and that proved to help. The jeans are thick and of good quality, for $19.99, I thought this was a great deal! The jeans were actually NOT a sale item but were still $19.99… Great quality for the price. My only complaint was that they advertised a 50% off code, but when applied it seemed to only give me about 30%… They had several savings codes swirling around…it took about 4-5 days to receive my order, and I was lucky to love everything piece so I had no need to use customer service. I don’t usually write reviews but I wanted to express my pleasurable review!!
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Well that’s for sharing your positive experience.