Shopping online is getting pretty addictive, with stores popping up with all sorts of ways to lure us in. But it’s always good to know more about a store before going on a shopping spree. It’s probably why you are reading NewFrog reviews right now.
That said, you may want to put away your credit card first and read this shocking NewFrog review carefully. Don’t say I didn’t warn you!
What is NewFrog?
NewFrog is an online ecommerce website that sells all sorts of consumer products including clothing, electronics, household goods, smartphones and more. The company was founded by Jesse Jin in 2010 and they are currently headquartered in ShenZhen, China.
It seems NewFrog is all about tech stuff and shiny objects. Phones and smart devices range from $5 to $500, while electronic accessories go for as little as $1. Home appliances and decor items start at $10 while computers and office equipment range from $50-$300 depending on what you’re looking for. On the fashion end of the store, clothing, shoes and accessories go for anywhere between $5 and $100 depending on quality, style and preferences.
NewFrog Payment Options
You can pay with PayPal, any credit Card, QIWI or WebMoney.
Here’s how NewFrog’s shipping works. First, you may want to set the country you’re shipping to before you start shopping. According to this chart, standard shipping to most countries including the US and Canada free on orders above $35 and takes 5-12 business days after a 1-2 day processing time. But they say delivery times depend on the country and size of order.
If that sounds like too long a wait, you can always shop for similar items on Amazon.com and use the FREE Guaranteed 1-2 Day Amazon Prime Delivery to get your items faster.
NewFrog Refund & Return Policy
It’s always good to know you’ll be in the clear if things turn out not so great. With that in mind, NewFrog says if something’s wrong with what they sent, you have 30 days to do the following.
- Contact them immediately with your order number and details of what you wish to return in hand. They’ll then get back to you with a return authorization number within 24 hours.
- Repack the item and ship it back to them, then wait for a response once they get their item. They claim it takes at least 5 days to review returns.
- You can then wait for a refund within 2 business days.
That said your return must be unworn, unwashed, with all the tags, accessories and wrappings intact. But you can’t return things like innerwear, leggings, swimwear and things like that. Because you know that’s just disgusting. lol
They also process exchanges the same way, incase you need to swap something. You can read all about that here.
NewFrog Customer Service
You can contact customer service via Email, LiveChat, Messenger or by calling +0086 18098956710, Monday to Friday from 9am-6pm, GMT+8
NewFrog Coupons or Promo Codes
NewFrog has a coupon market area where deals pop up from time to time. But did you know you can get coupons and gift cards just by doing what you do on the internet? Sites like SwagBucks.com help you earn gift cards and cash while you visit websites, read emails, play games and more. And if you’re looking for some of the best deals online, you can shop on Rakuten.com and Amazon.com.
Your research into NewFrog wouldn't be complete without knowing the bad and ugly about them now would it? If so, here are some complaints about this store you are better of knowing about, so you can decide whether to shop there or run.
You get what you pay for
It’s no secret that items on NewFrog are cheap. But it seems there’s a reason behind that. There are several complaints of customers who ordered electronics that turned out to be junk after a few weeks of use. Some even arrived broken. Ain’t that a bitch?
Awful customer service
NewFrog’s customer service is the worst, if what customers are saying is true. Emails get ignored, some reps are outright rude while others take too long to solve issues. The general opinion is that you can’t rely on customer service to have your issue sorted out in a diplomatic way, so to say.
Waiting for what you order on NewFrog is like watching grass grow, as some customers had to wait for several weeks for their order. Worse still, it seems they don’t have an expedited shipping option, sorry. Fortunately Amazon offers FREE Guaranteed 1-2 Day Amazon Prime Delivery i you prefer faster delivery.
Things get lost all the time
Some customers claim they never got what they ordered, even after waiting for months with no sure response from customer service. Perhaps that’s because these items are shipped half across the world, and anything can happen during that time. Others are still uncertain they will end up getting what they bought as we speak. Just saying as it is, folks!
No BBB Rating
If you rely on the Better Business Bureau rating to determine a company’s legitimacy, then NewFrog is not for you. At the time of this review they have no rating or listing on the BBB.
Perhaps NewFrog doesn’t make your cut, based on what you’ve just read. If you would prefer to look elsewhere you can shop at Rakuten.com or Amazon.com for quality stuff at affordable prices and use the FREE Guaranteed Amazon Prime delivery to get your items in not more than 2 days. And if you love free cash and gift cards, check out SwagBucks.com that helps you earn cash doing what you already do online.
Is NewFrog Safe?
I probably wouldn’t shop at NewFrog given some of the complaints. Sure it has been around for quite a while now. But it doesn’t seem to be the most reliable site with quality products. But that probably explains the cheap prices on the site. You get what you pay for. Or you may not get it all. Because chances are your order may get lost along the way, or end up fighting tooth and nail to get a refund if something of the sort happens.
So perhaps you’re better off shopping at more reliable sites like Rakuten.com and Amazon.com where you get quality items at an affordable price with endless deals and offers to choose from.
If you want to save even more money, check out SwagBucks.com where you earn gift cards and cash doing what you already do online. You can then use the cash or gift cards to shop on NewFrog or any store out there. Pretty cool, right?
Anyway, that’s my NewFrog review. Do you have something you feel we should know of about NewFrog or any other store? Feel free to engage with us on the comments section below. If you still have questions about NewFrog, you can find answers on their FAQs page.
Liked this review? Feel free to check out more latest reviews here.
Until next time
Eddy “with a Y”
NewFrog claims you can shop for quality clothing and electronics on the website, But is your money really safe? Read our honest review and find out!