The internet has made it easy to shop for various items because of all the web based stores. But the problem is, it's hard to know where to shop safely, with online stores popping up from nowhere every day. Well, you have probably heard of RoseGal and want to know if it’s safe to shop there, and that’s why you are going through Rosegal reviews. It’s about time you get the inside scoop as to what you would expect while shopping at RoseGal, including the good, the bad and the ugly. So, let’s get right into it.
What is RoseGal?
RoseGal, found at www.rosegal.com is an online retail store that sells women’s and men’s fashion items including clothes, shoes, jewelry, accessories, hair and such, with a bit more emphasis on plus-size women’s clothes. We could not find any information about the company’s local offices, when they started or who owns it. According to their About Us page, it appears the company is headquartered in Shenzhen, China.
RoseGal Prices
Rosegal's women’s clothes go for anywhere between $10 and $50, with the most expensive dresses going for at least $80. Women’s accessories including bags, jewelry, hats and scarves are priced at anywhere between $5 and $40, although you can find a few items below the $5 mark and also above $50. The best selling women’s shoes are priced at $20, give or take.
Men’s clothes are also priced between $10 and $50, with the most expensive men’s shirts capped at $100. Rarely will you find men’s shoes going for less than $10 or more than $100. Men’s accessories including ties, watches, scarves, fedoras and socks generally range from $1 to $20. You can also find men’s jewelry for as little as $5.
Most of these items are always on discounts, with coupons and promos popping up from time to time as you browse the website, so it all depends on when you are shopping as they adjust the prices daily.
RoseGal Refund & Return Policy
Basically, you have 30 days from the time you received an item to ask for a refund or exchange. They will accept the item back as long as it’s unworn, unwashed, the labels are intact and the original packaging is undamaged. You can also return an item if it’s not exactly what you ordered.
Forget returns and refunds if you bought swimwear, lingerie, earrings or any item that’s on sale. However, RoseGal has an ongoing warranty for returnable items under $50.
If you want to return an item, you’ll have to call customer care to know where you’ll ship the product back to. For example, UK customers will make returns to the RoseGal warehouse in the UK. If you are cancelling an order, do it within 24 hours, otherwise you’ll have to pay for it.
RoseGal Payment Options
You can pay using either of the following payment options:
- PayPal
- Credit card (Visa, MasterCard, JCB, Discover)
- Western Union
- Boleto Bancario (for Brazil customers)
- Wire transfer
RoseGal Shipping
RoseGal ships globally. That said, how long your item takes to arrive depends on factors like, the shipping service you chose, destination, size and weight of the item. Shipping can take up to 25 days, but not less than 5 days, without counting the 3-day processing time. Expedited shipments take up to 7 days. If you simply can’t wait that long, you can shop at Amazon.com and get 1-2 day free delivery.
Once you place your order, you can request for tracking information after 48 hours. They’ll also send you a confirmation email once your item is ready for shipping. According to RoseGal, the customer pays for shipping, which is usually a percentage of the cost of the item. Sometimes 0% cost shipping applies, but to a few countries, not worldwide. You can check the rates here.
You can choose from multiple trusted shipping services employed by RoseGal.
RoseGal Customer Service
You can always reach out to customer service if you want to make returns, ask for refunds or any other question you might have on live via Facebook Messenger or the website’s Live Chat. You can also call RoseGal on 1-888-320-8188 (For US Customers) between 6:30-8:30 and 18:30-23:00 American EST. For other customers, call 001-888-320-8188 from 7:30 to 21:30 (GMT+8). Alternatively, you can email them via support@Rosegal.com
RoseGal Coupons or Promo Codes
There are always coupon and promo code fliers on their website. You can also collect RoseGal coupons from different sources around the web. But the best way to get Rosegal clothing for the best price is to use sites like Ebay.com, Ebates.com, JoinHoney.com or Swagbucks.com which allows you to earn FREE gift cards and cash that can be used at Rosegal or anyway you chose.
RoseGal Complaints
I know this is the part of the review you are most interested in. If you want to know whether RoseGal is worth your time, here are a few things you might not like about RoseGal.
Who owns this thing?
There’s absolutely no face behind the mask that is RoseGal. It appears they are headquartered in China, but we won’t let them off the hook until we know who owns the business. Whether they are doing this intentionally or not, it’s a red flag if you ask me.
Negative BBB
At the time of writing this review, their reputation with the Better Business Bureau is far from good. Actually, there are a few follow-up efforts done by the BBB that failed to check out, and that’s probably why their rating is an F.
Ridiculous shipping delays
Some customers had to wait for months for their orders to arrive. Sometimes the order doesn’t arrive at all. When you contact customer care, they’ll play the ‘’please be patient’’ card for as long as they can. You might have to rely on sheer luck, and mind you this is after you’ve paid for your damn order, including shipping! It's totally the opposite of Amazon.com which offers 1-2 free day shipping!
Poor customer service
They are moving mad volume every day, so expect the unexpected when trying to reach out to RoseGal’s customer service. People have complained of having to deal with rude customer care reps, or their inquiries going unsolved.
”No, RoseGal, you don't ship worldwide for free!!”
Don't fall for some things you see on their website. You might come across these words ”Free Worldwide Shipping” somewhere on their website. They are lying through their teeth You can head over to the Shipping and Handling page and check out if you are eligible for free shipping.
RoseGal Alternatives
Some of these complaints may not sit well with you, so it’s only reasonable you may want to explore other options. If that's the case, then you can feel confident shopping at Ebay.com, Ebates.com or Amazon.com with FREE guaranteed 1-2 day Amazon Prime delivery. So you have other options, either way.
Is RoseGal safe?
Some folks consider RoseGal as safe. However, we don’t know who owns the company and it appears these clothes are made in China, which may be the reason for delayed shipping complaints.
Personally, I wouldn’t shop at RoseGal when you can get the same items on Ebay.com, Ebates.com or Amazon.com from trusted retailers with better customer service. You can also earn free cash and gift cards at Swagbucks.com that you can use to shop anywhere like trusted stores you already know. But hey, it’s all up to you. No matter where you decide to shop you should definitely use the free Honey Browser App to help you save money by finding you the coupons and promo codes that actually work.
Well, that’s my two cents about RoseGal. Feel free to chime in on the comments below with your feedback or thoughts about this company.
Until next time
Eddy ‘’With a Y’’
RoseGal Review
-
Our Overall Rating
-
Support
-
Quality
Summary
RoseGal is one of the many fashion websites around. Up until recently, the website has received heavy criticism from customers around the globe. We wanted to know what the real deal is so we've uncovered some of the complaints and listed them in the review below.
Hey Eddy,
I would consider RoseGal pretty much like a drop shipping business. Honestly, I will not buy anything from someone I don’t know who I am dealing with.
They’re always using the same tactics like offering promotions coupon and discount whenever you visited their shop just to entice you to buy more. In fact, they have marked up the price weird high and still making handsome profits after discount.
I agree with you, shop only with those trusted sites like Amazon, eBay for the safe side.
Once again, thank you for enlightening us about RoseGal.
Best Wishes.
You’re welcome. Thanks for your input.
Hi Eddy,
As I’m into fashion and always shopping online, I came across your website when searching for fashion websites.
When you mentioned China, that was the deciding factor for me to not even entertain the idea of buying from them!
I bought a pair of lovely looking shoes from eBay about 2 years ago. I just loved the shoes and didn’t care to look at the small print, only the size.
All I can say was that it was a terrible experience. The shoes couldn’t fit a newborn baby if I had to squeeze it on their feet! They were so small.
Getting my money back was another palava.
I’m glad your review highlighted the negative BBB reviews so that others aren’t duped into spending money at RoseGal!
Companies and online businesses with no names behind them should take their business offline.
Thanks for your review. You saved my feet!!
Hey Jacqueline,
Thanks for sharing your experience with another company. I don’t want to assume that anything that comes from China will always lead to a bad experience. We all get a lot of products from China without issues. That said with this company above the complaints listed definitely appear to be an issue for certain shoppers.
“No face behind the mask at Rosegal” Red Flag. As a general rule I never buy anything from someone who doesn’t let me know who they are. They are trying to avoid the BBB so another red flag.
The prices seem reasonable. That’s what probably entices people to try them. I wonder what their record is for sending the right items, or if the sizes are as advertised.
The F rating from the BBB is reason for concern too, even though the BBB is known for taking bribes for better rankings now. So I don’t trust their integrity nearly as much as in the past.
I think I would pass at shopping on this site.
Hey Jason,
I agree that many of the red flags we listed are a concern. I also agree that BBB ratings should be taken with a grain salt. People swear that a positive BBB rating is the be and end all. But they don’t understand the BBB is for profit business as well.
Yikes, this company has an F rating? Well, I am sure glad I read your review before diving deeper into the website. I have only recently heard about it, and became curious, but now I can see that I have not been missing anything.
Yes, I am used to the quick shipping that Amazon offers (I am a prime member), so that alone is not something I want to deal with. 25 days? No thank you.
Oh, and I already have bad experiences with the sizing problems that clothing from China seems to have, and that even if they are listed on Amazon. Most clothing says one particular size, but are not even closely comparable to US sizing.
Well, thanks for all of this info, so I can stay far away from RoseGal.
Blessings!
You’re very welcome. I’m happy I could help you avoid this.
Hi Eddysolomon,
You made your review crystal clear concerning RoseGal shop. RoseGal keeping their activities behind the bar makes it hard for the buyers to purchase with confidence from their site. Amazon product has been always highly rated because they always follow you at the back once you buy a product from them to know if the product you bought serves your purpose (feedback).
Thanks for sharing.
You’re welcome!
I have seen Rosegal ads all over the internet, especially when I search a specific clothing item. Thank you for the tip on the shipping. I have gotten suckered into ordering things from china/Korea directly and IT TAKES FOREVER to reach LA. Btw, your amazon links are amazing. Im here for this!
You’re very welcome. I hope this helps.
Worst online shopping experience ever.
Absolutely the worst online shopping experience ever. Place the order, pay with credit card and assume all is well. Wait 5 days to only be notified that even though the credit card was accepted and payment authorized, they “need additional ID, like a utility bill or passport copy” to process the order. It says nothing of this on the site.
Call “customer service” which was patently useless. Even they said “we can’t do anything” and there no supervisor available, “we’re only a pre-sale service”. So useless, why do they even exist? They claim they “will delete your personal information” once your order’s been shipped. I would not trust these yahoos further than I could throw them. And their method of conflict resolution? Cancel the order and issue a refund “7-14 working days later”. Hell of a way to juice out a little extra interest sitting on an ex-customers money.
Run, do not walk away from these charlatans. Shifty business tactics, shady business dealings and an absolute lack of anything that could be considered customer service.
Did you find this review helpful? Yes (17)No
They just lie
Rosegal advertises products as in-stock. Then, after you have waited and wondered why your order has not been shipped: Then you spend hours on the phone only to find out that what you ordered is not in stock and Rosegal wants you to wait an undetermined amount of time for your product to come back in-stock.
Did you find this review helpful? Yes (9)No
Thanks for sharing your experience David.
Rosegal
Total scam. Impossible to get ahold of anyone. But they did get my money. Lesson learned
Did you find this review helpful? Yes (13)No (1)
Awful
I ordered 3 hoodies for gifts. The quality was awful. The sizes were about a size smaller than what they are labeled. 2 of them took 32 days to get to me. The other I still never got. Never again!
Did you find this review helpful? Yes (12)No
Terrible site.
Any of the 5 star reviews you see I would be suspect of. I bought a couple items from this website for my wife for Christmas. The pants I bought ripped a little when she put them on-a bad sign, to be sure. But they were cheap and would work for lounging around the house. But when put through the washer and dryer, the pants fell apart. I mean that literally, there were shreds of cloth throughout all my clothing, and the dye from the pants actually stained other articles. Mind you, this was a darks cycle, cold water. The pants were complete trash and stained other articles, which means they cost me way more than the headache of cleaning shreds of cloth out of all the other laundry. Avoid this site like the plague.
Thanks for sharing your experience. It definitely doesn’t sound like a good one.
Horrible
Their cheap clothing smells like petroleum, very thin material and sized very small. They wanted pictures of my above complaint before they would consider a refund. How do you take a picture of smell?
Beware DO NOT SHOP HERE!
Did you find this review helpful? Yes (6)No
Thanks for sharing your experience. It’s ridiculous they would ask you for a picture especially when you complained about the smell. Clearly it’s just a way to delay or deny a refund.
DO NOT BUY FROM ROSEGAL
DO NOT BUY anything form Rosegal. There is complete lack of customer service. They delayed my order by two months, then when the order wasn’t delivered they refuse to take responsibility. This company is a complete scam!!!!
Did you find this review helpful? Yes (6)No (1)
Thanks for sharing your experience. Clearly it wasn’t a good one.
STAY AWAY FROM ROSEGAL
HI EDDY, I REALLY HAD A VERY BAD EXPERIENCE WITH ROSEGAL. FIRST, THE PROMISE OF 7-15 BUSINESS DAYS DELIVERY WAS FALSE. RECEIVED MINE AFTER MORE THAN A MONTH. SECONDLY, THE MERCHANDISE THAT I HAD RECEIVED WERE ALL TRASH. THIRDLY, RETURN POLICY IS NIL TO NONE. AFTER COMMUNICATING WITH THEM SEVERAL THEM SEVERAL TIMES AFTER PROMISE AFTER PROMISE THAT THEIR CUSTOMER SERVICE WOULD CALL ME BACK FOR RETURN DETAILS, THEY NEVER DID. IN FACT, THEY EVEN BLOCK BOTH MY PHONE AND EMAIL, SO I COULD NOT CONTACT THEM ANYMORE. SO PEOPLE BEWARE – DO NOT DEAL WITH ROSEGAL, THEY ARE SCAMMERS!
Hey Vicky,
Thanks for sharing your experience. It sucks that they dropped the ball with you. Keep us posted if anything changes.
very nervous
I bought something and they said they shipped it within few hours ! But now I can’t log in, It says “access denyed ” the telephone number seems fake, no answers and like busy then it hangs up on me. The tracking is blank or false so no tracking #
I feel pretty sure I have been scammed as can’t even get on their website since paying.
To early to know if will actually get what I ordered but thank goodness I guess that what I ordered was cheap so small loss of money ( around $32.00)
and thinking that if it looks to good to be true then I got ripped off.
You may want to contact your credit card company and have them reverse the charges.
This Company Is A Poor Company - STAY AWAY
I ordered and paid for two (2) shirts and received one (1). One shirt was supposed to be $26.29 and the other was $21.34, plus $3.99 for shipping. On your site, My credit card was charged $43.44 for ONE SHIRT! No explanation why and no explanation why I didn’t receive my second shirt. I have been offered refunds of $4.00, $16.00 and $20.00 which aren’t even close to what I paid. Stay away from this company.
Did you find this review helpful? Yes No
DO NOT BUY FROM THEM
i ordered two bathing suits and expedited at the price of 40. im super excited for this unexpected trip especially since i cant find bathing suits this time of year 12/17/19. i received the bathing suit i was most anticipating, with two big noticeable stains. upset about this i called customer service. after 20 minutes of classical music, a lady asks me my order number and the only option her foreign self has for me is to return the item and wait for an email so i can get a refund or she says send back the bathing suit and wait for them to send me one back. which is bull because i leave for my trip in less then a week. i told her i should get some kind of discount at this rate since theres nothing to do about it because i cant go back and forth sending stuff and she rushes me off the phone and hangs up by saying she will leave a note in my file and to check my email! ITS COMPLETE BULL!!!