So apparently nowadays you don't even need to leave your house to buy prescription eyeglasses. Because of the magic of the internet, you can order them online. Glasses.com claims to be able to help you do just that. So it's probably why you’re going through a couple of glasses.com reviews to know whether it is safe or a scam.
Well, if you want the truth, read the review below. We'll tell you all you need to know about the company including the good, the bad and the ugly. So, let’s get into it, shall we?
What Is Glasses.com?
Glasses.com is an online retailer of designer eyewear including prescription and non-prescription eyeglasses and sunglasses. According to Wikipedia, Glasses.com is a distributor for the biggest name in the eyewear industry Luxottica Group S.P.A; the Italian company behind Ray-Ban, Persol, Oakley among other popular brands. The website itself is owned by entrepreneur Doug Harris and is currently headquartered at 66 E Wadsworth Park Dr, Draper, UT 84020-7942.
What Types Of Glasses Does Glasses.com Sell?
As a distributor for Luxottica Group, they claim that they sell prescription, non-prescription eyeglasses and sunglasses from popular brands like Ray-Ban, Armani Exchange, Oakley, Vogue, Burberry – you name it. You can view all the brands here.
Glasses.com Lens Options & Frame Selection
If you’re out for prescription lenses, they have single vision, progressive and readers’ lenses for men, women and kids. The frames are just the usual oval, round, oblong, square and heart. You can use the filter to specify what you want, sorting your options by brand, frame shape, color, gender and size. They claim that all lenses offer scratch-resistance, and UV protection They also throw other features like anti-glare, high index, polycarbonate and impact resistance.
How Does The Virtual Try-On Work?
Apparently Glasses.com has a virtual try-on app you can use to see how frames look on you in 3D. All you need to do is download this iOS app, create an account and it will show you how to get a 3D image of your face. You’ll then log in to your Glasses.com account and start checking out the frames using the image on your app. At the time of this review, it doesn't seems like they have an Android version of the app.
How Do I Buy Prescription Glasses from Glasses.com?
Unlike Warby Parker where they help you come up with a prescription onsite, Glasses.com requires you to have your most recent prescription with you from an eye doctor. You’ll then fill out their prescription web form and they’ll give you the right lenses for you. However, they say they can hook you up with a $50 eye exam by emailing them on info@glasses.com or calling 1-800 GLASSES.
Where Can I Buy Glasses.com Glasses?
You can buy Glasses.com glasses off their website. You can also get these designer brands on Amazon.com where they’re actually cheaper with all sorts of deals and offers going on.
But if you really want to save money buying things online, you may want to consider a site like Rakuten.com where you earn cash back and they have tons of coupons you can use. SwagBucks.com is another great place to start. They allow you to earn free gift cards and cash for things you already do online. You can use the cash or gift cards to save on Glasses.com or any store you shop at online or offline.
How Much Do Glasses.com Glasses Cost?
You’ll hardly find glasses under $90 on the website. Most brands including Ray-Ban, Michael Kors, Prada, Versace, Ralph Lauren and the like fall within the $100-$200 range. But the really fancy designs cost upwards of $300. On the other hand, a random search by my research team revealed you can easily get most of these brands on Amazon.com for as low as $50. So that’s definitely something worth checking out.
Glasses.com Shipping, Returns and Refund Policy
Standard shipping is free while 2-3 business day expedited shipping will cost you $9.99 and 1-2 day rush costs $14.99. They say they don’t ship internationally. That’s after a 4-day wait for prescription verification and processing.
It’s probably faster on Amazon if you’re a Prime Member with the FREE Guaranteed 1-2 Day Amazon Prime Delivery.
They say you have 30 days to make a return for free. All you have to do is call or email customer service. They also say they’ll give you a full refund if you don’t wish to exchange. Again, all purchases come with a full year warranty against manufacturing defects. Accidental breakages and normal wear and tear are on you amigo.
Glasses.com Customer Service
You can reach out to customer service on 1-800 GLASSES (1-800-7737) or email via info@glassees.com for any issue including prescription help, returns, shipping problems and what not. You can also hit them up via LiveChat on the website.
Glasses.com Complaints
So far the coast looks all clear. But there are a few red flags about Glasses.com we thought you should know about.
Shipping Problems
Waiting for glasses from glasses.com is like watching paint dry, or watching grass grow – whichever is slower. Apparently some customers had to wait for months to get their order. That's even after paying for faster shipping.
Negative BBB
At the time of this review their Better Business Bureau is a D-. So that may be a deal breaker to those of you who rely on a company’s BBB status.
Glasses.com Competitors
I wouldn’t blame you if you tried out other options. Well, there’s EyeBuyDirect and Warby Parker and Frames Direct who also sell designer frames. You can read our Warby Parker review here and EyeBuyDirect review here.
Should You Buy From Glasses.com Or Not?
Glasses.com is a popular go-to store for designer frames and sunglasses. It’s reassuring that you have 30 days to ask for a refund, no questions asked unlike some other online eyeglasses companies.
But orders apparently orders get lost way too often, even after paying for faster shipping. But you can always get the same designer brands on Amazon.com where you don’t have to pay a dime for faster shipping when you use their FREE Guaranteed 1-2 Day Amazon Prime Delivery. Pretty sweet, right?
All the same, if you like what you've read about Glasses.com, you might be able to get better deals on them via Amazon.com especially if you’re a Prime Member. You can also earn free gift cards and coupons on sites like SwagBucks.com that you can use to shop for discount designer eyeglasses doing what you already do online like watching videos, reading emails, visiting websites, playing games and more. A site like Rakuten.com also gives you the chance to save money while shopping for online glasses. So you have many ways to get the best prices on Glasses.com eyeglasses.
Hopefully you can now decide whether Glasses.com is worth your time. We would also love to hear what you think. Feel free to leave us your thoughts on the comments section below. You can also check out their FAQs page here if you still have questions about the company.
Until next time
Eddy “with a Y”
Glasses.com Review
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Our Overall Rating
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Support
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Quality
Summary
Glasses.com is a pretty huge name in the designer eyewear industry. But if what customers are saying about the company is anything to go by, you may want to read our Glasses.com review before buying from them.
Awful Customer Service
Not recommended — awful customer service. They made an insurance billing mistake and will not address my concerns. I think it is run by bots.
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worst company to try to deal with
No customer service. No supervisors. No one who cares.
Tried ordering pair of glasses, attached prescription paid for them etc……only to rec email saying needed prescription.
tried calling…good luck……did online chat….was told everything is great no worries……week later they cancelled my order because you guessed it no prescription.
Lost my medical spend $ over limit rollover and no glasses and no call back from supervisor 3 weeks……
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Worst Company to Deal With Ever!
I would give them zero stars if possible. The first pair of glasses they sent me weren’t mine, they were somebody else. The second pair were the ones I ordered but the prescription was so far off I couldn’t see anything through them, couldn’t wear them for ten seconds without getting a bit dizzy—that’s how off the prescription was.
After I requested a refund and was told it was being issued, I waited 2 weeks and didn’t receive it and contacted them again. I was told a refund had been issued, this time a later date than the first time. It has now been 20 days, and no refund. I contacted them again and was told the refund can take 15 working days and then another 3-5 days for it to appear on my credit card. Ok, maybe so, but that has never, ever been the case with any other refund I have ever received. I think they are just being lame and maybe not issuing the refund because they think they can get away with it.
They won’t. I complain to my credit card company and to my insurance company (whom they also charged and requires a refund). There is no reason to do business with any online retailer that isn’t 100% perfect!
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Worst company to order prescription glasses from
Worst company to order prescription glasses from. I placed an order, sent my prescription in the email and got charged on the same day but since then no reply what so ever. I checked my account and it says “waiting for the prescription” (FYI: Prescription was sent more than 8 days ago 🙂 ). I followed up and realized that no one even cared to look at my prescription and started preparing my order. But yes of course I was charged full amount on the very first day. Anyways long story short, its been more than 15 days and glasses aren’t done yet. Still need to wait more and then wait for the shipment to arrive. DON’T WASTE your time….there are better, faster and more efficient companies for prescription glasses. I will NEVER EVER order from them again….thank you glasses.com for nothing.
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HORRIBLE PLACE DON"T ORDER
Been 2 months since I placed order. They sent me a pair with the wrong lenses that made me dizzy and the right lenses was all smeared and didn’t come off. It was in the lenses itself. Kept saying they were expedited the shipping and 2 months later still waiting. NO GLASSES. Charged my insurance $250 and no refund nothing. Going to have to file complaint and take to court plus file a complaint for fraud cause what they are doing to their customers is taking their money and they are not getting the glasses and if they do the are not the right prescription. Read on BBB site 843 complaints just in January alone 2023. They told me NOT to send back the damaged pair and I have proof saved the chat session plus they told my insurance provider which is eyemed on the phone I didn’t need to return the glasses. Now, 2 months later telling me I need to return them when I offered to the day I gotten them and numerous times after. STAY AWAY FROM THEM HORRIBLE HORRIBLE and I am not one to leave reviews.