PrettyLittleThing Review: Is It A Legit Store or Scam?

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I never try out a new store when shopping online without doing my research because I don’t like giving away my hard earned money. Chances are you’re a smart shopper as well, and it’s probably why you’re going through some PrettyLittleThing reviews to know whether it’s safe to buy from this website.

Well, let me save you some time. We have all the good, the bad and the ugly about this online store. Don’t shop here until you read our shocking PrettyLittleThing review. You’ve been warned!

What is PrettyLittleThing?

PrettyLittleThing found at is an online fashion store that sells women’s clothing, shoes, jewelry and other accessories. Remember BooHoo? Well the company acquired PrettyLittleThing in 2016, but PrettyLittleThing has been around since 2011. They are headquartered in the UK, with offices in the US at 640 Airport S. Parkway Suite 300, College Park, GA 30349.

PrettyLittleThing Prices

PrettyLittleThing seems to be all about women’s and girls’ clothing, accessories and jewellery. So with that in mind, let’s take a quick look at a few examples.

Most clothing including dresses, tops, sweats, tights and trench coats go for a little over $50 although there are some priced below $15, depending on style. Swimwear, tops, bottoms, lingerie and outerwear average $20 give or take.

Jewelry barely exceed $100, with earrings, necklaces, bracelets and such averaging $40 a piece although you can find some for as little as $5. Accessories like hats, gloves, sunglasses and belts average $50 a piece, with prices going as low as $5 and as high as $300 depending on quality.

If you like these prices, you can find similar or cheaper on They even deliver fast with the FREE Guaranteed 1-2 Day Amazon Prime delivery. And if you love coupons and deals when shopping online, you can join sites like and for some of the best deals online.

PrettyLittleThing Refund & Return Policy

It’s always smart to know what would happen in case you end up getting a raw deal. Well, PrettyLittleThing has a 28-day window for returns. If you ordered from the US or Canada and would wish to return your purchase, you can go here and file a ticket. Apparently returns cost $6.95 unless you’re in the UK where it’s free. They say it takes 10 business days to get your refund.

If you’re returning something, make sure it’s unworn, untorn and the original packaging is intact. I guess you already know you can’t return things like inner wear, lingerie, swimwear and the like. Eeew! They also don’t do exchanges, sorry.

PrettyLittleThing Shipping

PrettyLittleThing ships to the US, UK, Ireland, Canada, New Zealand, Australia and France. They don’t say how long they take to process orders, but standard shipping to the US costs $5.99 and can take up to 7 working days. Express shipping costs $14.99 and may take up to 3 working days. Sounds too long a wait? You can order on and get FREE Guaranteed 1-2 Day Amazon Prime Delivery.

That said, once they pack and ship your order, they claim they’ll email you a tracking number in case you need to follow up on it. You can check out all the shipping rates here.

PrettyLittleThing Customer Service

Got beef? You can reach out to customer service via their Twitter handle or Facebook page. You can also email them via an online web form here. They don’t say how long they take to respond but according to Facebook they apparently reply within an hour.

PrettyLittleThing Coupons or Promo Codes

Coupons and promo codes are sometimes available at random on the website. But why sit around wishing for coupons or promo codes when sites like and will help you earn free gift cards and cash for things you do online? You can then use these to shop for free on sites like PrettyLittleThing or anywhere else. Or you can save a whole bunch of cash shopping for similar clothing at

PrettyLittleThing Complaints

You never know you’re getting scammed up until you actually lose money. So with that in mind, we dug up the dirt on PrettyLittleThing to ensure you don't get scammed. So, here goes!

It’s tough getting refunds

Customers who ordered from PrettyLittleThing say these people are happy to take your money but it’s a total nightmare to get it back if things go left. If you don’t like what they sent, you’ll have to fight for what’s yours which may involve a tedious back and forth with customer service. Some customers have had to wait for months while others just gave up.

Where’s My $h*t!

There have been numerous reports by customers about orders getting delayed or not arriving at all. Some had to wait for weeks, even months to get their issues settled, while others just counted their losses and shopped elsewhere.

Negative BBB

If you pledge your allegiance to the Better Business Bureau, then an F rating may be a deal breaker for you. Maybe you are better off shopping on which has an A+ rating.

PrettyLittleThing Alternatives

Given all the complaints we listed above, it’s only reasonable that you might want to try out other stores. You can shop at for quality stuff at affordable prices and also get FREE Guaranteed Amazon Prime delivery.

Is PrettyLittleThing Safe?

Well PrettyLittleThing is safe, but you may have to count on luck to get your orders in time, and hope everything checks out. But overall I wouldn’t call this store a scam, just slow and annoying with regard to deliveries and refunds.

That said there are other reliable options like where you have FREE Guaranteed 1-2 day shipping. So you can avoid some of the silly complaints of PrettyLittleThing. And if you really want to get a discount or earn money while shopping you may want to consider joining and

Well, that’s my two cents about PrettyLittleThing. Do you have your own experience with this or any other similar website? Let us know in the comments section below. If you still have questions, be sure to check out their FAQs page.

Until next time

Eddy “with a Y”

PrettyLittleThing Review
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You never know you’re getting scammed up until you actually lose money. If you want to know whether PrettyLittleThing is the real deal or a scam, read this shocking review and find out!

User Rating 0 (0 votes)
Comments Rating 1 (3 reviews)


  1. Missy Loyd January 3, 2020
  2. Yvonne Andrews June 16, 2020
  3. Megan August 12, 2020
  4. Cherish January 8, 2021

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