TomTop Review: Are They Scamming Customers?

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If you’ve never been scammed online, you most likely know of someone who has. It’s nasty out there, folks! You probably landed here because you were checking out TomTop reviews to determine whether they’re scamming customers.

Well, we scoured the web for the good, the bad and the ugly about them. Truth is, some of it may shock you. So you may want to read this TomTop review carefully. you‘ve been warned!

What is TomTop? is a company and online store that sells eCommerce products including electronics, fashion apparel, beauty products, recreational items and accessories. The company was founded in 2004 and is headquartered in Shenzhen, China, although we don’t know who owns the company at this time.

TomTop Prices

TomTop claims they rule the cross-border shopping experience. But how much do items cost on this website? Let’s take a look at a few examples.

Smartphones and electronics cost anywhere between $10-$100 while computers and their accessories start at $5 all the way to $200. Hobby and recreation items fall within the $20-$300 price range while car accessories and outdoor equipment average $50.

Clothing and fashion accessories are priced at anywhere between $1 and $100. Shoes start at $5 while jewelry and home decor items cost $20 on average.

TomTop Payment Options

You can pay using PayPal any major credit card such as Visa, MasterCard, American Express and JCB. They also accept WebMoney, Qiwi and Cash on Delivery on some orders.

TomTop Shipping

It’s always good to know how long your order will take to arrive and how you can track your order. TomTop ships via Airmail, registered mail, EMS and DHL from China. They also have local warehouses in the US, Canada and some parts of Europe.

That said, standard shipping from a local warehouse takes 2-5 business days after a 1-3 day processing time, while shipping from China via the same method takes 7-10 business days. Expedited shipping takes 3-7 business days from local warehouses and takes 10-25 business days.

They say you’ll see the shipping cost on the order details, and tracking information once you’re done shopping. They then go on to say only selected items are eligible for free shipping. You can read more on that here.

If you’re not a fan of long and uncertain shipping times and conditions, you can shop for similar products on and enjoy FREE Guaranteed 1-2 Day Amazon Prime Delivery.

TomTop Refund & Return Policy

What if you don’t get what you ordered? Or your item arrived damaged? Well, depending on the situation, here’s what TomTop advises you to do.

All items have a 12 month warranty against manufacturer and handling defects. Other small items like accessories and decor items have a 2 month warranty. You can ship the item back if it arrived damaged or you received the wrong item. They’ll cover return shipping, but you’ll have to get a Return Merchant Authorization (RMA) number within 45 days of receiving the item.

You just have to take a photo of the item and explain what’s wrong with it, then contact customer service with the order number. They’ll then advise you on the next step. You’ll then get a refund once they get the item and verify your case. But they don’t say how long that will take.

They neither exchange nor replace items damaged by you, or if you removed any security or hygiene tags. Flash sale and promo items are also not eligible for returns. You can read all about returns and refunds here.

TomTop Customer Support

You can contact TomTop customer service either by going here or sending an email to That’s about it. They don’t have any other way of contacting them,

TomTop Coupons or Promo Codes

Shopping online is all about taking advantage of deals and discounts, and you can always find TomTop coupons and promo codes in different sources around the web. But be careful not to fall for a scam, not all coupons are legit. However, you don’t have to worry about fake deals at a sites like which can provide you cashback, rebates, coupons or discounts on similar items you would find on TomTop. You can also check out that helps you earn cash for things you already do online. Again, you can also earn cashback for shopping through their site.

TomTop Complaints

This is the part of the review where we lay everything bare so you can decide for yourself whether TomTop is safe. Let’s get into it, shall we?

“Where’s my $hit?”

Several customers say they’ve never received what they ordered from TomTop after months of waiting. Emails to customer service take ages to get a response. This also appears to be the norm with some stores we’ve reviewed before like SammyDress, Dresslily and Zaful.

Refund? Nope, Sorry!

There’s a pattern of complaints suggesting that TomTop doesn’t give refunds for damaged items. They’ll simply dismiss your case and refer you to their Terms and Conditions.

Awful customer service

If you plan to contact TomTop if something goes wrong, prepare to lose money. Apparently their customer service is near non-existent according to some customers. Remember they don’t have direct phone lines, and you can only get through to them via email. Fortunately you don’t have to worry about unreliable customer service when you shop on

Negative BBB

I know some of ya’ll rely on the Better Business Bureau as the final stamp of approval against shady online companies, and for good reason. Well TomTop has an F rating at the time of this review.

TomTop Alternatives

If anything you read about TomTop rubbed you the wrong way, I wouldn’t blame you if you choose to shop elsewhere. You can enjoy stress-free shopping on for some of the best deals online like the FREE Guaranteed 1-2 Day Amazon Prime Delivery. is also a great place to get cashback and discounts while shopping online.

Is TomTop A Fake Site?

TomTop is not a fake site, it’s your normal online store with its strengths and weaknesses. But they’ve been around for a decade and a half so I wouldn’t call them an outright scam. But you may have to wait longer than usual for your order, and the word is customer service is not that great. So when you factor that, some people may view it as a scam. That's for you to decide.

Fortunately there more reliable options out there. You can score amazing deals on the same things you would find on TomTop at sites like and where you get FREE Guaranteed 1-2 Day Amazon Prime Delivery. Again, there are always more ways to save money while shopping online. You can earn free cash and gift cards doing what you already do online at a site like You can then spend the gift cards and cash anywhere you like,

Thanks for reading my TomTop review. Have you had an episode with this or any other similar store? Be sure to share your experience on the comments section below. And if you want to know more about TomTop, you can visit their FAQs page here.

Until next time

Eddy “with a Y”

TomTop Review
  • Our Overall Rating
  • Support
  • Quality


TomTop claims to be the go-to store for affordable cross-boarder fashion. But is the site fake? Read this shocking review and find out!

User Rating 1.5 (2 votes)
Comments Rating 1 (3 reviews)


  1. Piotr Pawinski March 22, 2020
  2. Mini August 21, 2020
  3. John Neal February 2, 2021
  4. Klod Binette September 4, 2021

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